Fix We Can’t Sign Into Your Account Error on Windows 10

Microsoft account , and not with the local account. The issue can also occur if you try to login using different IPs or if you use any third-party blocking software. Corrupt Registry files are also one of the main cause of the “We can’t sign into your account” error. When it comes to third-party blocking software, Antivirus is responsible for most of the time causing various issues within your Windows 10.

Fix We Can’t Sign In to Your Account Error on Windows 10

create a restore point  just in case something goes wrong.


Save all your data

safe mode and take a backup of your data. The user data is stored in the C:\Users.

Administrator Account Access

create the user account with admin access.

Method 1 – Disable Antivirus & third-party Applications

One of the major reasons you are getting this “We can’t sign in to your account” error on your Windows 10 is because of antivirus software installed on your device. Antivirus consistently scans your device and prevents any suspicious activities. Therefore, one of the solutions could be temporarily disabling your antivirus.

1.Right-click on the Antivirus Program icon from the system tray and select Disable.

2.Next, select the time frame for which the Antivirus will remain disabled.

Note: Choose the smallest amount of time possible for example 15 minutes or 30 minutes.

3.Once done, again try to check if the error resolves or not.

Method 2 – Registry Fix

In case, Antivirus was not the root cause of the problem, you need to create a temporary profile and install Windows updates. Microsoft took the cognizance of this error and release the patches to fix this bug. However, you don’t have access to your profile, therefore we will first create a temporary profile and install the latest updates of the Windows to solve this error.

safe mode and press Windows key + R type regedit and hit Enter to execute the command.

2.Once the Registry Editor opens, you need to navigate to the below-mentioned path:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList

3.Expand the ProfileList folder and you will several subfolders under that. Now you need to find the folder which has ProfileImagePath key and its values is pointing towards System Profile. 

4.Once you have selected that folder, you need to find out RefCount key. Double-click on RefCount key and change its value from 1 to 0.

5.Now you need to save settings by pressing OK and exit Registry Editor. Finally, reboot your system.

Update Windows

1.Press Windows key or click on the Start button then click on the gear icon to open Settings.

2.Click on Update & Security from the Settings window.

3.Now click on Check for Updates.

4.Below screen will appear with updates available begin to download.

After the downloading is complete, Install the updates and your computer will become up-to-date. See if you’re able to Fix We Can’t Sign Into Your Account Error on Windows 10, if not then continue with the next method.

Method 3 – Change Password from Another Account

enable the built-in Administrative account .

1.Type control in Windows Search then click on Control Panel.

2.Click on User Accounts then click on Manage another account.

3.Now select the user account for which you want to change the password for.

4.Click on Change the password on the next screen.

5.Type in the new password, re-enter the new password, set the password hint and then click on Change password.

6.Click on the Start button then click on the Power icon and choose Shut down option.

7.Once the PC restart you need to login to the account for which you were facing the issue using the changed password. 

This will hopefully fix the We Can’t Sign Into Your Account Error on Windows 10, if not then continue with the next method.

How to change your Account Password in Windows 10

Method 4 – Scan for Viruses & Malware

get rid of any unwanted malware or virus immediately . If you don’t have any third-party Antivirus software then don’t worry you can use the Windows 10 in-built malware scanning tool called Windows Defender.

1.Open Windows Defender.

2.Click on Virus and Threat Section.

3.Select Advanced Section and highlight Windows Defender Offline scan.

4.Finally, click on Scan now.

5.After the Scan is completed, if any malware or viruses are found, then the Windows Defender will automatically remove them. ‘

6.Finally, reboot your PC and see if you’re able to Fix Can’t log in to Windows 10 issue.


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So by following the above methods, you can easily Fix We Can’t Sign Into Your Account Error on Windows 10. If the problem still persists let me know in the comment box and I will try to come out with a solution to your problem.